Version Date: 2025
These Terms and Conditions apply to all services, treatments, sessions and products offered or provided by LV Rehabilitation to any individual, corporation, company or entity. By agreeing to and commencing treatment or a session with us you are deemed to have acknowledged and agreed to be bound by these Terms & Conditions.
The Agreement
1. This agreement is between the patient (referred to as “you”, “your”, “client” and “Patient”) and LV Rehabilitation Ltd., a company incorporated in the UK under company number 12302516 with its registered office at Unit 1 Keynor Barns, Keynor Lane, Sidlesham, PO20 7NG and which trades as “LV Rehab” and “LV Rehabilitation”, which definitions along with “we” or ”us” are used herein to refer to that company.
2. LV Rehabilitation may update these Terms and Conditions from time to time and you will be notified of any changes that come into effect.
3. The services, sessions, treatments and/or products we offer and provide from time to time are set out on our website at www.lvrehab.co.uk (“the Services”).
Rates & payment
4. You will be charged for the Services based upon our current charging rates which will be notified to you when you book your first appointment or before your first treatment or sessions and which charges will apply to all future Services unless agreed otherwise between us (“Charges”). We may review and change our Charges from time to time (typically, annually). If our Charges are due to be increased during the course of your treatment we shall let you know in advance.
Payment
5. Our payment terms are: 14 days from invoice date.
Health Insurance
6. Where appropriate to do so and where pre-agreed with the insurance provider, we invoice insurers directly for our Services, less any excess which you are required to pay. However, we do reserve the right to ask you to settle your account directly in full at any time and claim reimbursement from the insurer. Where you have health insurance and use our Services, you and your insurer are jointly and severally liable for our Charges.
7. Should you wish to utilise health insurance cover towards the cost of your treatment, you are required to provide us at the start of your appointment, with: the health insurance company name and contact details; the health insurance policy number; the insurance authorisation code; and the amount of any excess.
8. Failure to provide complete and accurate insurance authorisation details prior to the commencement of your course of treatment means that you will be required to pay for your treatment. We are unbale to obtain or confirm policy or authorisation details on your behalf; it is your responsibility to confirm your insurance cover and any potential shortfalls, excess or policy clauses that may affect cover
9. Some insurers apply guidelines that may not match the opinion of your medical professional. In some cases this may mean that your insurer will not pay for certain elements of your care and in such cases you agree to cover the cost of your care, as per our Charges.
10. Once all insured authorised treatment sessions have been exhausted you will automatically be transferred onto our standard Charges unless prior notification is provided of additional treatment authorisation by your insurer. Insurers may require an update report from you or your medical professional prior to authorising additional sessions. In all instances it is your responsibility to ensure that further treatment has been authorised and the details provided to us in full prior to any further appointments. Any appointments undertaken by you without prior notification of authorisation will be payable by you.
11. Despite any insurance this agreement is between you (or where applicable the Third Party Client) and LV Rehabilitation and you are ultimately responsible and liable for all Charges.
Late payment & outstanding account charges
12. For accounts outstanding for more than 14 days or 30 days respectfully we reserve the right to charge a reasonable administration fee plus interest at 6% per annum.
Non-attendance and cancellation
13. We reserve the right to charge a cancellation fee of 100% of the treatment cost if the Patient fails to attend an appointment and/or cancels the appointment without giving 24 hours prior notice. Please note that insurance companies may not pay these cancellation charges and that you will therefore be invoiced directly.
14. Where all or part of a pre booked, pre-paid block of sessions is cancelled, unused sessions will be refunded on a pro rata basis, less a 20% administration and cancellation fee.
Administrative & additional charges
15. We reserve the right to charge for any additional administrative time other than that which would reasonably be required to fulfil your appointment booking and payment and to communicate with your GP or medical consultant (if your consent has been given), if ordinarily required. Such administrative examples include: clinical reports or copies of clinical records, handling of rejected or late payment fees, etc
Confidentiality & access to medical records
16. We are committed to maintaining strict confidentiality and protecting your personal information. Please refer to our Privacy Policy on our website for full details on what information we store, how we store it and why? We agree to provide access to your medical records on receipt of a signed and dated medical records access request and to deal with your personal data as per the Data Protection Act 2018 which adopts the GDPR in the UK.
Contact details
17. It is important that you keep us updated of any changes in your contact details. We cannot be held liable should you fail to update us regarding any changes to your contact details including name, mailing address, telephone numbers or email address.
Your property
18. Clinic areas at our premises can be busy environments. Whilst we will take all reasonable care to ensure the safety of your belongings, LV Rehabilitation does not accept any responsibility for the theft or loss of, or damage to, any of your or your visitors’ property or personnel possessions.
Offers & promotions
19. Discounted, promotional and block-session offers must be paid for in advance and cannot be cancelled, are non-transferable and non-refundable, other than as provided herein. Discounted offers cannot be used in conjunction with any other offer or discounted package and may be for specific dates/times only. Please also note that discounts are not applicable to a Patient using medical insurance as a means of payment.
20. Treatment packages are non-refundable unless prevented by severe illness or a medical condition which prevents such treatment in our sole opinion acting reasonably.
21. Treatment packages must be used in full within 6 months of purchase.
22. Treatment packages must be paid for in full no later than the end of the first session thereof.
Complaints procedure
23. If you have a complaint that involved the Services provided by LV Rehabilitation please write with details to: vicky@lvrehab.co.uk
24. The Terms and Conditions are subject to English law and any dispute hereunder or in connection herewith shall be referred to the English Courts.